Returns & Exchanges
At Vanesa, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return unopened products within 30 days of delivery for a full refund.
Initiate Your Return
Log in to your account and visit the 'Order History' section to request a return authorization and receive your shipping label.
Pack Your Items
Carefully place the unused beauty products in their original packaging to ensure they are protected during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing