Frequently Asked Questions
Everything you need to know about Vanesa's premium beauty products and services.
Are Vanesa products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Vanesa products are 100% cruelty-free and we offer a wide selection of vegan-friendly formulas. Check the product description for the 'Vegan' seal.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website. You can also track your status directly in your Vanesa account dashboard.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Do you ship internationally?
Currently, Vanesa ships to North America, Europe, and select countries in Asia. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know which skincare product is right for my skin type?
We offer a 'Skin Quiz' on our homepage to help you find your perfect match. Additionally, each product page contains a detailed 'Skin Type' guide and full ingredient transparency.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.